Return & Refund Policy

Custom Orders

- Custom pieces are non‑refundable once production has begun.

- Deposits are 50% of total and non‑refundable, covering design time, initial materials, and scheduling.

- We collaborate with you during the design approval stage to ensure accuracy before building begins.

Standard (Non‑Custom) Items

- Returns accepted within 14 days of delivery.  Return shipping is at the customer’s expense and we will issue an invoice for the return shipping that must be paid before a label is provided.    *Please understand that we are a small business and not a big company, so we are unable to absorb return shipping expenses. 

- Items must be unused and in original condition.  Apparel must be unworn and unwashed.

- Refunds issued after receipt and upon inspection.

Defects or Workmanship Issues

- While we hope that this is never necessary, wood can behave in strange ways sometimes and result in defects that are not always apparent during quality inspection prior to shipment.  We strive to make sure that all items are sound before they leave the shop.  However, should a defect occur, please follow the steps below. 

- Report within 7 days of receiving your item.

- Confirmed defects will be repaired or replaced at no cost for the product.  Return shipping is at the customer’s expense and we will issue an invoice for the return shipping that must be paid before a label is provided.    *Please understand that we are a small business and not a big company, so we are unable to absorb return shipping expenses. 

- Natural wood and leather variations are not considered defects.

Shipping Damage

- Inspect items upon arrival.

- Report damage within 72 hours with photos of merchandise and all sides of the outside shipping container.  This is necessary so we may file a claim with the shipper for the damage.    

Cancellations

- Cancellation can be made on in-stock items within 24 hours for a full refund if it has not shipped.